Live Inventory
It is now possible for you to log on to our website and register to view our inventory in real-time. Please note that inventory levels fluctuate very quickly. If you’re interested in an item that is showing less than 12 available, please call us at 1-800-787-1019 to ensure available stock. It is impossible for us to control our inventory to 100% accuracy. If your selection in unavailable, please allow us
to suggest an alternative. Please contact our customer service department for delivery times.

Binder Program
You have received a complimentary copy of our 2008 line listing. In addition, the entire SUNPAN collection can be viewed online at www.sunpanimports.com. A comprehensive binder program is also available. The binder features large, high quality photographs with very detailed information about materials, colours, container direct opportunities and other specifications about each item. It is an amazing resource for any retail or design professional. If you are an existing SUNPAN client and have purchased $5000 or more in the last 12 months, you will automatically be sent one of these binders. However, if you are a new client or have purchased less than $5000, these binders are available at a cost of $150 each. Once your account reaches $5000 within 12 months, the $150 will be credited back to your account. The binder program will be available in April 2008.

Minimum Order Requirements
Minimum order requirements are required for shipment. Our furniture cannot be shipped by couriers like Federal Express, Canpar or UPS. Furniture needs to be palletized for safe shipment. If your order is too small for us to ship on a pallet, it will need to be increased. Most dining chairs and barstools are packed in cases of two and cannot be broken. Please contact our customer service department for further details. Also please note the following:

• All new customers must download a new account application at www.sunpanimports.com or call our customer service department at 1-800-787-1019 to have one faxed.
• All new accounts must be approved by a sales rep or
  sales manager.
• All new account orders must be paid in full before they are processed.
• We do not ship to residential addresses.
• We do offer freight caps for orders $2000 or greater
  (please inquire).
• Unless otherwise instructed SUNPAN will prepay the freight and charge it to your invoice.
• Please advise us if you have an account with a freight forwarder you would like us to use.
• Orders that are 100% in stock must be shipped within 30 days of receipt of order.
• All damages must be reported within 7 days of receipt of goods. Please call to obtain a return authorization.
• Leather and velvet swatches are available upon request.

Ordering from Canada

• Orders need to be sent via fax to 1-416-736-0098 or via email to info@sunpanimports.com.
• For Ontario residents, a valid PST # must be presented at time of ordering. Please fax us a copy of your order on your store letterhead with your PST number.
• For all other parts of Canada, orders must be sent in
  writing via email or fax. Note that phone orders cannot
  be accepted.
• The minimum order for shipment within Canada is $500.
• All orders are COD until our credit department approves Net 30 day terms.
• We accept Visa, Mastercard, American Express, cash and company cheques. If credit has not been approved, company cheques must be certified with no exceptions.
• Interac is available if you are picking up your order.

Ordering from United States

• Orders need to be sent via fax to 1-416-736-0098 or via email to info@sunpanimports.com.
• Orders from the United States can only be processed with a valid Federal Tax ID number.
• The minimum order value for shipment within the United States is $1000.
• Orders can be paid by Visa, Mastercard or certified cheque.
• Please note that we cannot accept American Express from our US customers.
• Net 30 days terms must be approved by our factor, Lyon Credit Service.

Ordering from Outside North America
We frequently ship outside of North America. Orders can be shipped from our warehouses in Toronto or via full container load from our factories in China, Vietnam, Indonesia or Malaysia. Please contact our customer service department for further details.

Pickups
If you would like to pick up your order from our Toronto warehouse, please allow a minimum of 48 hours for us to process it. Our Toronto showroom is by appointment only, so please call us if you would like to visit. We also have showrooms in Atlanta, Chicago, High Point and Las Vegas. Call us to inquire about visiting.

Warranty and Return Policies

• All damages must be reported within 7 days of receipt
  of goods.
• Please call us to obtain a return authorization.
• RA #’s are only issued on merchandise that is incorrectly shipped or has manufacturers defects.
• All merchandise is carefully inspected and packed prior to leaving our warehouse.
• It is the dealer’s responsibility to inspect the merchandise at the time of arrival.
• Claims of loss or damage must be noted on the Bill of Lading at the time of receipt and reported to Sunpan Trading & Importing Inc. immediately upon receipt of shipment.
• Receivers should write a brief, specific description of the damage on the trucker’s delivery receipt. In the event the dealer refuses to accept the merchandise and returns them to our warehouse without prior authorization all freight charges, both outbound and inbound, will be billed to the dealer.
• Please visit our website at www.sunpanimports.com for further warranty information.